Managing crisis situations in multi-cultural environments

iQuest (Verdi)

Did you ever wondered why pilots are so cool under pressure?

They are highly trained professionals! Sign-up for an interactive airline type of training focused on how you react in unexpected situations, how you judge abnormal situations and choose to make decisions.

We will integrate all that in the frame of how you understand a multicultural environment, and how you can assess and contribute towards a ‘Just Culture’ in your organization.You will see how pilots and cabin crew are trained to mitigate undesirable conflicts by understanding the relationship between culture, personality and behavior.

Towards the end of the training we’ll sum it up: ‘how to manage crisis situations in multicultural environments’ and you will get a chance to demonstrate your leadership skills in a surprising setup.



09:00 – 10:30  Part 1
10:30 – 11:00  Coffee Break
11:00 – 12:30  Part 2
12:30 – 13:30  Lunch
13:30 – 15:30  Part 3
15:30 – 16:00  Coffee Break
16:00 – 17:30  Part 4

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