Why do lifts have mirrors?

Room 1

Two seconds is all it takes for a customer to declare a page to be too slow and move on. With more companies becoming digital, providing outstanding customer experiences has become a single differentiating factor of successful products. But human perception of quality, performance & experience are fluid and several factors control it.

How can we ensure right customer experience? How do customers perceive the performance of your app?

This presentation provides answers to these questions and provide practical and radical techniques to improve overall experiences. To solve customer’s problem, think like one. Measure customer’s perspective, not just the servers. Being digital is all about being more human.

Key Takeaways

  • Customer Experience Assurance
  • Learn about perceived performance
  • New ideas to incorporate CX as part of quality assurance
CX Quality Track UX